Return or exchange can ONLY be accepted for unopened/unused products in original factory sealed packaging.
No return or exchange on chemical (polish, lotion, etc.), electrical (flat iron, blow dry.), hygienic products (files, scissors, lashes.), and all furniture items. If you should happen to have a reason to want to return a purchased item, please refer to the below Secret Nail & Beauty Supply Return Policy and Warranty. The precise timing of a delivery cannot be specified.Īt Secret Nail & Beauty Supply we are proud of our wide selection of products and we stand by their quality. Larger orders will be palletised due to size and weight such as ordering tables, receptions, pedicure spa chairs, Palletised items will be clearly labelled on the delivery tab of each product description.Īll delivery time frames are approximate and subject to availability. Orders weighing under 30kgs are sent by parcel service. You may, when placing your order online, specify a different delivery address to your invoice address if that is more convenient for you. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Larger deliveries may require a signature to confirm receipt. In the unlikely event if you do not receive your orders within the 3 days time frame set please get in touch with us immediately.įor orders made outside of Canada, delivery times vary from country to country. Please note - Friday orders will not be processed until Monday.ĭeliveries of parcels and pallets are normally sent via next day courier service (British Columbia 9am - 5pm) but we do ask for 2-3 working day time frame as courier service can some time run late. 
Orders placed after 2pm during the weekdays or at weekends will be processed and dispatched within 2-3 business days.
Subject to your payment being processed and stock availability. Orders placed before 2pm Monday - Friday (Canada Time), except public holidays and weekends, are dispatched within 2-3 business days. If you are outside of these countries please contact us first before placing your order. We deliver primarily throughout the Canada and US.
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